24-7 Response Group Ltd T/As Tier One Fire Consultancy respects the privacy of everyone who does business with us. We are committed to safeguarding all information that you provide to us and implementing systems to ensure that we achieve ultimate privacy for individuals. This privacy statement will explain how our organisation uses the personal data we collect from you, what data we collect, and how you can check and instruct us to erase your personal data.

Tier One Fire Consultancy is owned by 24-7 Response Group Ltd together with various legal entities. This privacy notice is supplied on behalf of the Group, and therefore, any reference to Tier One Fire Consulting, ‘’our,’’ ‘’we’’ or ‘’us’’ in this notice refers to the applicable company in the Group.

The type of personal data we may collect

We will collect the following categories of personal data from you:

Personal Identification Data: Name, surname or identifier
Financial Data: Payment card and bank account data
Contact Data: Email address, fax, telephone numbers and billing address
Technical Data: Location Data and Internet Protocol (IP) addresses and cookie identifiers

How do we collect personal data?

Your personal data will be collected in several ways, including:

When you provide our company with information to enquire about the services our company offers;
Through our provision of services to the organisation you represent or you individually
Using personal data in the public domain made available through your website;
We may collect data from our clients, advisers and consultants;
When you provide our company information using the Tier One Fire Consultancy websites’ online forms.

Use of personal information

Tier One Fire Consultancy uses the personal data we collect from you so that we can:

Carry out the services we will supply to you;
Provide you with requested information on our business and services;
Build a business relationship with you;
Comply with all applicable legal obligations;
Provide you with company updates and news articles.
Insurance

We may use your personal data for professional and legal obligations, including data that is passed onto Courts, Bailiffs, and High Court enforcement officers in line with collecting outstanding debt that is owed to us. If we do however need to use your personal data for an unrelated purpose, we will notify you explaining the legal basis for doing so.

Who do we share your data with?

We may disclose your information to any of our employees, subcontractors, or associated companies as reasonably necessary to provide you with our service or procure your services. We will never sell your information to third parties. Other than when required by law, or as set out in this privacy statement, we will not disclose your personal data to third parties without your permission.

Security

Tier One Fire Consultancy will take reasonable technical and organisational precautions to prevent loss, misuse or alteration of the personal data you provide. We are committed to ensuring that the information you provide us is secure and we have thus implemented numerous safeguarding procedures to prevent unauthorised access to any of our systems or files. These procedures include but are not limited to: storing hardcopy data in locked cabinets, using password-protected systems and implementing managerial procedures to secure the data we collect. The transmission of data over the internet is inherently insecure and we cannot therefore guarantee the security of this.

Using our website

When visiting www.tieronefire.co.uk, we will collect personal data when the online customer support form is completed and submitted by you. The online form collects the following personal data: Name and Address.The personal data we capture from the online form will allow us to use the information for the following purposes:

Dealing with enquires/concerns
Marketing our services and people to you
Understanding how our visitors interact on the website

Cookie Policy

Effective Date: 18-Jul-2025 Last Updated: 18-Jul-2025

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Manage cookie preferences and see what cookies (and types of cookies) we use

Cookie Settings

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers. Chrome: https://support.google.com/accounts/answer/32050 Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents. Cookie Policy Generated By CookieYes – Cookie Policy Generator.

Third-party websites

Our website may contain links to external websites that have been created, edited or maintained by third parties. Tier One Fire Consultancy does not accept any responsibility for the privacy policies or practices of third parties.

Data Retention

We will only retain personal data for as long as necessary to fulfill any accounting or legal requirements and for the purposes we originally collected it for in line with the Data Protection Act 2018 (DPA 2018) and Article 5(1) (e) General Data Protection Regulation (GDPR). In accordance with law, we will retain financial information for a period of 7 years and personal data including; Identity, transaction data, and contact for a period of 6 years.

Your Consent

By providing or submitting your personal information to us, you consent to the use of that information by us as set out in this Privacy Policy.

Your data protection rights

We would like to make you aware of your data protection rights under the Data Protection Act 2018. Every data subject/user is permitted to enforce the following rights:

The right to be informed – You have the right to be informed of any processing activities that involve your personal information. This information is provided to you in this Data Privacy Notice.
The right of access – You have the right to request copies of personal data that we hold on file for you. (Any request may be subject to an administration fee if the request is manifestly unfounded or excessive. We may withhold such personal information to the extent permitted by law.)
The right to rectification – You have the right to ask us to correct any inaccurate personal data.
The right to erasure – You have the right in the circumstances listed under Article 17 of the GDPR, to request the erasure of your personal data.
The right to restrict processing – You have the right to ask for the restriction or suppression of your personal data.
The right to data portability – You have the right to reuse and acquire your personal data for your own purpose.
The right to object – You have the right to object to the processing of your personal data.
Rights in relation to automated decision-making and profiling – At present,Tier One Fire Consultancy does not use a system that involves automated decision-making; therefore, this right presently does not relate to any of our processing activities.

Revision to this Privacy Policy

We may from time to time make changes to this Privacy Policy to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your personal information. We will communicate any revised version of this Privacy Policy. Any changes to this Privacy Policy will be effective from the time they are communicated, and in the circumstance that they relate directly to you, we will not disclose until permission is granted.

Contact Us

If you have any questions regarding this policy or wish to contact us in regard to your personal data, please direct all correspondence to: 24-7 Response Group Ltd T/As Tier One Fire Consultancy

Contact of appropriate authority

Should you feel that we have not addressed your concern satisfactorily and wish to make a complaint to the appropriate authority, please use the details supplied below.
Information Commissioners Office (ICO) (UK supervisory authority for data protection).